Upgrading to OEM Embed 2.0 - Overview

Last update: Oct 30, 2025.

data-slots=header, text

Tip

Your feedback is valuable and is vital in improving our product and documentation. Send suggestions to acrobatsignembed@adobe.com.

As an Adobe Acrobat Sign Embed partner, you are leading the digital transformation that is driving business efficiencies with e-signatures. As Adobe strives to respond to our partner feedback, as well as to improve the experience of our partners and customers, we’re excited to announce our new Embed v2.0 partner platform.

This new platform gives you, our partner, as well as your customers and end users an improved Acrobat Sign experience with the following benefits:

New streamlined, automated API-driven processes for customer onboarding will decrease onboarding time.
Control of your customer’s Acrobat Sign usage and interface will reduce customer confusion and keep customers within your platform.
Reduction in customer entitlement issues will help accelerate your customers’ use of the service.
Improved customer authentication processes will help reduce customer friction and time to access the service.
Access to Acrobat Sign Sandbox will help provide you with an improved environment to develop and test your application, with advanced access to upcoming Acrobat Sign capabilities. Existing partners who are upgrading to the Embed v2.0 partner platform may obtain an Acrobat Sign Sandbox license at no additional cost.

Why is Adobe requiring the upgrade to the OEM Embed 2.0 Platform?

Adobe is ending support for the legacy Embed platform and upgrading partners to utilize the new Embed 2.0 platform. Adobe is also deprecating and ending support for our outdated SOAP and REST Partner provisioning APIs (as well as manual partner provisioning).

Upgrading moves existing Acrobat Sign OEM Partners from the legacy 1.0 platform to the new 2.0 platform for both existing and new customers / users.

Going forward, Acrobat Sign will only support the Adobe Acrobat Sign OEM Partner 2.0 platform.

What are the benefits of the OEM Embed 2.0 Platform?

Benefit

OEM 1.0

OEM 2.0

Improved customer onboarding

Manual and time-consuming for Partner to create new customer accounts and users.<br/> Multiple manual steps are required.

Immediate, automated onboarding of customers and their users via REST API.

Clear customer account ownership

Confusing ownership and management of customer accounts.<br/>Undesired access to the Acrobat Sign web application.

The partner has access to and control of customer accounts.<br/> The customer interacts with Acrobat Sign only within the context of the Partner-managed interface.

Eliminates provisioning conflicts

Conflicts arise when a customer’s email address already exists as an Adobe customer.

Customers have unique partner-specific identifiers to avoid conflicts.

Management on Adobe’s primary partner platform

Not part of Adobe’s primary partner platform.

Management on Adobe’s primary partner platform, which includes Adobe’s current customer / user management, support ticketing, developer and administrative consoles (including Global Admin Console), and more.Adobe is deprecating and ending support for legacy components.

Improved user authentication

Open Authorization (OAuth) is more cumbersome to users, requiring more steps.

API-based token exchange requires no user input and improves stability.Reduces a user’s friction and time demands.

What is the upgrade timeline?

Adobe will upgrade OEM Partners from June 2024 through February 2025.

By February 2025, partners must complete the upgrade to the new 2.0 platform to ensure continued functionality.
The legacy 1.0 platform will be disconnected from the Acrobat Sign service in February 2025.