Substance 3D API Troubleshooting Guide

This guide explains common issues when using the Adobe Substance 3D API. For problems not covered here, refer to the API documentation or contact Adobe support.

Authentication failure

An authentication error can occur when the credentials aren't correct.

Sample error

{
  "error_code": "access_error",
  "message": ""
}

Rate limit exceeded

The rate limit is the maximum number of requests that can be made to the API in a given time. An error can occur when the rate limit is exceeded.

Sample error

{
  "error_code": "rate_limited",
  "message": ""
}

Unexpected API response

Errors can be the result of unprocessable entities or other validation errors in the request.

Sample error

{
  "error_code": "invalid_content_type",
  "message": ""
}

Internal server error (HTTP 500)

This error indicates a problem on the server side.

Sample error

{
  "error_code": "runtime_error",
  "message": ""
}

Slow API response times

You may experience API response times that are longer than expected.