Mid-term upgrades

The Mid-Term Upgrade capability in VIP Marketplace enables a partner to upgrade a customer's product subscription to a higher-tier product, like from Teams to Enterprise, at any point during their current term. This means a customer no longer has to wait until the renewal cycle to make changes.

Advantages of mid-term upgrade

• Customer flexibility: Customers can access advanced features and higher-value products when needed, without waiting for the end of their subscription term.
• Revenue acceleration: Partners can capture upsell opportunities immediately, which improves annual recurring revenue and reduces deferred income.
• Pricing transparency: Provides prorated pricing, corrected discount levels, and refund estimates.

Upgrade path

Customers can choose from a set of pre-defined upgrade paths for their product subscriptions at any point during their current term. A few examples:

• Acrobat Pro Teams to Acrobat Studio Teams
• Acrobat Studio Teams to Acrobat Studio Enterprise

You can use the GET Offer Switch Paths API to retrieve the upgrade paths that are available. Upgrade paths include a switchType indicator that defines whether the upgrade must be full or can be partial:

• Full switch
  The entire quantity of the original subscription needs to be upgraded to the new product.

  Example: All 100 seats of Acrobat Standard Teams need to be switched to Acrobat Standard Enterprise. The upgrade path will be marked as FULL_ONLY.

• Partial switch
  You can either switch the entire quantity or a certain number of the original subscription quantity.

  Example: Out of 100 seats, only 40 are switched to Acrobat Standard Enterprise, and the remaining 60 stay on the original product. If upgrade path is marked PARTIALLY_ALLOWED, the partner can perform either a partial or full upgrade.

Note: After a full switch, only the new product renews. After a partial switch, both products renew. The subscription's anniversary date remains unchanged.

Reassigning users

During a mid-term upgrade from one Teams subscription to another, partners can automatically reassign users from the original subscription to the upgraded product. To enable this feature, include the query parameter reassign-users=true when submitting the switch order request.

User reassignment follows a Last-In-First-Out (LIFO) strategy, meaning the most recently assigned users are reassigned first.

Note: Automatic user reassignment is not supported for upgrades from Teams to Enterprise or between Enterprise subscriptions.

Limitations

The following limitations are present in this release:

• Complex upgrades excluded: Combining multiple single apps into All Apps is not supported due to complexity in license mapping and pricing.
• Partial upgrade restrictions: Certain partial upgrades may be limited based on product eligibility or financial viability. Subscriptions tagged as high-growth offers or specific global customer products are excluded from switch eligibility.

Mid-term upgrade process

The following figure illustrates the upgrade process:

For more information:

• Discover upgrade paths
• Create switch order
• Validate switch order
• Revert switch orders