Migrate from VIP to VIP-MP

You can seamlessly transfer existing customers from VIP to VIP-MP. Customer consent can be obtained by sending the customer’s VIP Membership ID in the transfer request. You can use the Preview Offers endpoint to check a customer’s eligibility for transfer and to preview the offers that need to be transferred for their existing VIP subscriptions.

Eligibility rules for migration

Products

• For a customer, each existing VIP product must have an equivalent VIP-MP product.

Three-Year Commit (3YC)

• Customers with Three-Year Commit are only eligible for transfer if they have accepted 3YC after March 27th, 2023 or their 3YC end date is before their next anniversary date.

Membership

• Customer must have a valid existing VIP Membership ID (indirect or direct).
• Customer admin must have accepted VIP Terms and Conditions.
• Customer must not be part of a linked membership group.

Renewal Window

• Customers within the renewal window are now allowed to transfer to VIP-MP.
  • If customers are in the renewal window prior to their anniversary date, they are only allowed to transfer if they have fully renewed.

Region

• Customer must be in the list of Supported Countries.

Reseller

• The reseller must have accepted the VIPMP Terms & Conditions.
• The reseller must be approved to sell in the country of the customer.
• The reseller must be enabled to sell into the customer’s market segment.

Compliance

• The customer must not have any unpaid VIP purchase orders.
• The customer must not have any outstanding VIP purchase authorizations.
  • This can be bypassed by passing an optional query parameter that will expire all outstanding purchase authorizations.

Returns

• Customer must not have any orders that can be returned (as per VIP return policy)
  • This can be bypassed by passing an optional query parameter that will disable rollback to VIP.

Note: Adobe reserves the right to disallow seamless move based solely on Adobe’s discretion.

APIs to enable migration

The following APIs are available to enable migration from VIP to VIP-MP:

• Preview offers
• Transfer subscriptions
• Get transfer details