Product Recommendations

The Recommendations API empowers VIP Marketplace partners to provide intelligent, personalized, and context-aware product suggestions, enhancing the customer experience through upsell, cross-sell, and add-on opportunities. For more details, see Manage recommendations using APIs section in the Adobe Commerce Partner API documentation.

Testing Recommendations in Sandbox

The standalone Recommendations API and certain existing APIs can fetch recommendations through query parameters, and these recommendations are now available in the Sandbox environment.

No updates have been made to the Sandbox UI, as recommendations will be delivered exclusively through the APIs.

Specific, hardcoded recommendations have been configured to facilitate integration and functional testing of the recommendations feature. These predefined rules are as follows:

Adobe Instant Deal Registration recommendations

Call the standalone Recommendations API with includeDealRegistrations set to true; omitting it or setting it to false excludes discounts.dealRegistrations. Responses do not expose a code or ID.

For the predefined scenarios and expected order outcomes, see Test Adobe Instant Deal Registration in Sandbox.

Note: In production, recommendations will be context-aware and based on the customer's entitlements (products owned), and products that are already owned are not recommended.

APIs
Context
Rules for showing recommendations in sandbox
Comments
Recommendations API (new)
GENERIC
Upsell Recommendation<br />1. CC All Apps - Pro for teams<br /><br />cross-sell Recommendation<br />1. Adobe Express for teams<br /><br />AddOn Recommendation<br />1. AI Assistant for Acrobat for enterprise
These products will be recommended regardless of the customer and their current entitlements.
Recommendations API (new)
ORDER_PREVIEW
Upsell Recommendation<br />1. CC All Apps - Pro for teams while previewing Creative Cloud for teams All Apps<br />2. Creative Cloud All Apps - Edition 4 for enterprise, while previewing Creative Cloud All Apps Enterprise<br /><br />cross-sell Recommendation<br />1. Adobe Express for teams<br /><br />AddOn Recommendation<br />1. AI Assistant for Acrobat for enterprise while previewing Acrobat Pro/Std for enterprise<br />2. AI Assistant for Acrobat for the team while previewing Acrobat Pro/Std for the team
Recommendations are subject to the lineItem(s) that are previewed.
Create Order API
Order Preview
Order Type: PREVIEW<br /><br />Upsell Recommendation<br />1. CC All Apps - Pro for teams while previewing Creative Cloud for teams All Apps<br />2. Creative Cloud All Apps - Edition 4 for enterprise while previewing Creative Cloud All Apps Enterprise<br /><br />cross-sell Recommendation<br />1. Adobe Express for teams<br /><br />AddOn Recommendation<br />1. AI Assistant for Acrobat for enterprise while previewing Acrobat Pro/Std for enterprise<br />2. AI Assistant for team while previewing Acrobat Pro/Std for team
Same recommendations as exposed for the standalone Recommendations API in the ORDER_PREVIEW context.<br /><br />Recommendations are subject to the lineItem(s) that are previewed.
Create Order API
Renewal Preview
Order Type: PREVIEW_RENEWAL without lineItems<br /><br />Upsell Recommendation<br />1. CC All Apps - Pro for teams<br /><br />cross-sell Recommendation<br />1. Adobe Express for teams<br /><br />AddOn Recommendation<br />1. AI Assistant for Acrobat for enterprise
Same recommendations as exposed for the standalone Recommendations API in the GENERIC context
Create Order API
Renewal Preview
Order Type: PREVIEW_RENEWAL with lineItems<br /><br />Upsell Recommendation<br />1. CC All Apps - Pro for teams while previewing Creative Cloud for teams All Apps<br />2. Creative Cloud All Apps - Edition 4 for enterprise while previewing Creative Cloud All Apps Enterprise<br /><br />cross-sell Recommendation<br />1. Adobe Express for teams<br /><br />AddOn Recommendation<br />1. AI Assistant for Acrobat for enterprise while previewing Acrobat Pro/Std for enterprise<br />2. AI Assistant for team while previewing Acrobat Pro/Std for team.
Same recommendations as exposed for the standalone Recommendations API in the ORDER_PREVIEW context.<br /><br />Recommendations are subject to the lineItem(s) that are previewed.

Testing Propensity Signals in Sandbox

In addition to product recommendations, the Sandbox enables you to test propensity signals. For more information about propensity signals, see Propensity Intelligence.

Configuring propensity levels

Under Manage Records > Customers, expand a customer row and select Set Propensity Level from the actions list.

Set Propensity Level action on a customer row

This opens the Set propensity level dialog, where you can independently set Churn level and Seat addition, corresponding to the churn and seatExpansion signals in the API response. Select Save to apply your changes, or Reset to default to revert both levels back to Medium.

Set propensity level dialog

Configuring propensity levels allows you to test all supported response scenarios without waiting for a corresponding real-world customer condition.

Level
Effect on the API response
Medium
Default level. Returns a MEDIUM probability prediction.
High
Returns a HIGH probability prediction.
Low
Returns a LOW probability prediction.
Opt-out
Returns an empty array for that signal, for example "churn": [].

Testing workflow

  1. Set the propensity level for churn, seatExpansion, or both, for a customer in Sandbox.
  2. Call the Fetch Recommendations API for that customer, setting includePropensity to an array containing the signal or signals you configured, for example ["churn", "seatExpansion"].
  3. Verify that the propensity object in the response matches the level you configured.
  4. Repeat the test with different propensity levels to validate all response-handling scenarios in your integration.