Update customer account

You can modify certain attributes of a customer account by using the PATCH /v3/customers/<customer-id> endpoint.

Contact management rules

Minimum contact requirement
- Each customer must have at least one contact maintained through the API.
Sync with Admin Console
- Every contact created or updated via the API will automatically reflect in the customer’s Admin Console as a System Admin.
Additional admins through Admin Console
- Customers can add more admins directly in the Admin Console to manage their contract.
- These additional admins will not sync back to the API.
Contact removal
- Contacts can be removed through the API by omitting them from the list of contacts. However, once a contact has synced to the Admin Console, it will remain there unless the customer manually removes it in the Admin Console.
Contact updates
- Email ID and phone number of a contact can be updated through the Update Customer API.
- Contact name cannot be updated through API.
- To change a contact’s name (like updating the company name), a support ticket must be raised along with a business justification.

Sending a welcome email

Any contacts specified in the Update Customer call will receive the admin welcome email. If an end-user does not receive it, the partner should retry the Update Customer call, ensuring the admin contact’s email is included in the request.

Usage instructions

Ensure that you are aware of the following before updating a customer account:

Do not alter values for the mandatory fields such as companyName, country, and region. Otherwise, an error is returned.
The contacts section specifies the admins for the customer's account.
- Any contacts that are removed will remain admins. To remove admins, a customer admin must use the Adobe Admin Console.
Customer market segment can be changed if the customer has no active subscriptions.
Reseller must be enabled for the new market segment.
Customer externalReferenceId may now be changed.
Use either commitmentRequest or recommitmentRequestin the request to:
- Request new 3YC for existing customers.
- Request 3YC quantity increase for customers with existing commitment.
- Request 3YC recommitment for customers with existing commitment.
  - Only allowed if the customer has a COMMITTED status for the commitment.

Note: Details of the request and response parameters are available in the Resources section of this documentation.

Request header

Parameter	Description
X-Request-Id	A unique identifier for the call. The value should be reset for every single request. If this is not provided, then a request ID will be automatically generated. Using a duplicate request ID may return an error.
X-Correlation-Id	Required. A unique identifier for the call. This is to ensure idempotency. In the case of a timeout, the retry call could include the same value. Upon receiving some response, the value should be reset for the next call.
Accept	Required. Specifies the response type. Must be "application/json" for proper usage.
Content-Type	Required. Specifies the request type. Must be "application/json" for proper usage.
Authorization	Required. Authorization token in the form `Bearer <token>`
X-Api-Key	Required. The API Key for your integration

Request Body

CompanyProfile object with optional externalReferenceId:

{
  "externalReferenceId": "99999",
  "globalSalesEnabled": true,
  "linkedMembership": {
    "type": "STANDARD",
    "name": "This is the Group Created for 1005516130"
  },
  "companyProfile": {
    "companyName": "Fairmont",
    "preferredLanguage": "en-US",
    "marketSegment": "COM",
    "address": {
      "country": "US",
      "region": "CA",
      "city": "San Jose",
      "addressLine1": "200 Fairmont Ave",
      "addressLine2": "Apt 123",
      "postalCode": "95110-1234",
      "phoneNumber": "800-123-4567"
    },
    "contacts": [
      {
        "firstName": "Mickey",
        "lastName": "Mouse",
        "email": "mickey@mouse.com",
        "phoneNumber": "408-123-4567"
      }
    ]
  }
}
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{
  "externalReferenceId": "99999",
  "globalSalesEnabled": true,
  "linkedMembership": {
    "type": "STANDARD",
    "name": "This is the Group Created for 1005516130"
  },
  "companyProfile": {
    "companyName": "Fairmont",
    "preferredLanguage": "en-US",
    "marketSegment": "COM",
    "address": {
      "country": "US",
      "region": "CA",
      "city": "San Jose",
      "addressLine1": "200 Fairmont Ave",
      "addressLine2": "Apt 123",
      "postalCode": "95110-1234",
      "phoneNumber": "800-123-4567"
    },
    "contacts": [
      {
        "firstName": "Mickey",
        "lastName": "Mouse",
        "email": "mickey@mouse.com",
        "phoneNumber": "408-123-4567"
      }
    ]
  }
}

Response body

{
  "externalReferenceId": "342",
  "customerId": "9876543210",
  "resellerId": "5556667778",
  "globalSalesEnabled": false,
  "companyProfile": {
    "companyName": "Fairmont",
    "preferredLanguage": "en-US",
    "marketSegment": "EDU",
    "marketSubSegments": ["K_12"],
    "address": {
      "country": "US",
      "region": "CA",
      "city": "San Jose",
      "addressLine1": "200 Fairmont Ave",
      "addressLine2": "Apt 123",
      "postalCode": "95110-1234",
      "phoneNumber": "800-123-4567"
    },
    "contacts": [
      {
        "firstName": "Mickey",
        "lastName": "Mouse",
        "email": "mickey@mouse.com",
        "phoneNumber": "408-123-4567"
      }
    ]
  },
  "discounts": [
    {
      "offerType": "LICENSE",
      "level": "02"
    }
  ],
  "cotermDate": "2020-05-02",
  "creationDate": "2019-05-02T22:49:52Z",
  "status": "1000",
  "linkedMembership": {
    "id": "51001315",
    "name": "This is the Group Created for 1005513636",
    "type": "STANDARD",
    "linkedMembershipType": "OWNER",
    "creationDate": "2024-07-17T03:47:35"
  },
  "links": {
    "self": {
      "uri": "/v3/customers/9876543210",
      "method": "GET",
      "headers": []
    }
  }
}
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{
  "externalReferenceId": "342",
  "customerId": "9876543210",
  "resellerId": "5556667778",
  "globalSalesEnabled": false,
  "companyProfile": {
    "companyName": "Fairmont",
    "preferredLanguage": "en-US",
    "marketSegment": "EDU",
    "marketSubSegments": ["K_12"],
    "address": {
      "country": "US",
      "region": "CA",
      "city": "San Jose",
      "addressLine1": "200 Fairmont Ave",
      "addressLine2": "Apt 123",
      "postalCode": "95110-1234",
      "phoneNumber": "800-123-4567"
    },
    "contacts": [
      {
        "firstName": "Mickey",
        "lastName": "Mouse",
        "email": "mickey@mouse.com",
        "phoneNumber": "408-123-4567"
      }
    ]
  },
  "discounts": [
    {
      "offerType": "LICENSE",
      "level": "02"
    }
  ],
  "cotermDate": "2020-05-02",
  "creationDate": "2019-05-02T22:49:52Z",
  "status": "1000",
  "linkedMembership": {
    "id": "51001315",
    "name": "This is the Group Created for 1005513636",
    "type": "STANDARD",
    "linkedMembershipType": "OWNER",
    "creationDate": "2024-07-17T03:47:35"
  },
  "links": {
    "self": {
      "uri": "/v3/customers/9876543210",
      "method": "GET",
      "headers": []
    }
  }
}