Account Management
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For Adobe Enterprise Terms Licensing Agreement (ETLA) customers, you will receive monthly emails on your usage.
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Your Adobe Admin Console admin may have not provisioned your Enterprise ID to have access to PDF Services APIs. If your organization is a current subscriber to Adobe PDF Services API, contact your administrator.
If you are interested in using Adobe PDF Services API on a trial basis, consider using an Adobe ID (Personal) that is not tied to your enterprise ID.
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Access to Adobe Acrobat Services APIs or SDKs is only available when it is attached to an Enterprise Term License Agreement (ETLA) and the organization's IT administrator has provisioned that user to have access to APIs. For this reason, if you are using the Free Tier, it may be easier and faster to use a personal email than your existing Adobe ID.
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Your Client ID (also known as API key) is unique to your account and provided on the successful trial creation confirmation page. This is the "client_id" key used in the back-end code to make free tier calls against. You can always access your Client ID from your Adobe Developer Console: https://console.adobe.io
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Both paid and trial customers can create new credentials, as well as edit existing credentials, by going to the Admin Console: https://developer.adobe.com/console
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You should not use your Free Tier credentials (Credential Key aka API Key) outside the Free Tier.
When you start your Enterprise Term Licensing Agreement (ETLA), you will receive & create new credentials under your ETLA ORG–you will want to exchange your free tier credentials with those new ETLA credentials.
Billing
Data Security & Privacy
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See what Adobe has done to prepare for GDPR: https://business.adobe.com/privacy/general-data-protection-regulation.html
Adobe complies with applicable laws regarding cross-border data transfers as outlined in greater detail at https://www.adobe.com/privacy/eudatatransfers.html.
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Currently, we do not support use of Document Cloud Services SDK to collect, process, or store sensitive personal data such as protected health information under HIPAA, children’s personal information under COPPA, and other similar information as described in our General Terms (https://www.adobe.com/legal/terms/enterprise-licensing/overview.html) and and Developer Terms of Use (https://wwwimages2.adobe.com/content/dam/cc/en/legal/servicetou/Adobe-Developer-Additional-Terms_en-US_20210125.pdf).
However, support for sensitive personal data is coming soon.
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Documents are only transferred to the cloud for processing. Adobe Acrobat Services cloud infrastructure does not store the document but retains the document for a maximum of 24 hours as part of the processing. Documents are never stored permanently.
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The geographic location of identity data is on the AWS network; stored in multi-region, load-balanced data centers located in Virginia (US-East). Identity data is replicated across all data centers.
Adobe complies with applicable laws regarding cross-border data transfers as outlined in greater detail at https://www.adobe.com/privacy/eudatatransfers.html
You can also check out the Adobe Acrobat Services Security Overview: https://www.adobe.com/content/dam/cc/en/security/pdfs/AdobeDocumentServices_SecurityOverview.pdf
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Currently, our data centers are in the United States. Adding data centers in EU is on our roadmap.
Adobe complies with applicable laws regarding cross-border data transfers as outlined in greater detail at https://www.adobe.com/privacy/eudatatransfers.html.
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The current regulations and compliance for Adobe Acrobat Services include:
- SOC 2. This is a set of security principles that define leading practice controls relevant to security, confidentiality, and privacy. Adobe Document Cloud services are SOC 2 Type 2 (security and availability) compliant.
- ISO 27001. This is a set of globally adopted standards that outline stringent security requirements and provide a systematic approach to managing the confidentiality, integrity, and availability of customer information. Adobe Document Cloud services are compliant with ISO 27001:2013.
- Full details are available at https://www.adobe.com/trust/compliance/compliance-list.html
Ultimately, customers are responsible for ensuring compliance with their legal obligations, and making sure that our solutions meet their compliance needs and are secured in an appropriate way.
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To request a copy of our DPA, please contact our sales team for assistance at: https://www.google.co.in/
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See our latest privacy policy information at the Adobe Privacy Center: https://www.adobe.com/privacy.html
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If you have privacy questions related to Adobe Acrobat Services, please contact our sales team for assistance at: https://developer.adobe.com/document-services/pricing/contact/sales
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If you'd like to request an NDA, please contact our sales team for assistance at: https://developer.adobe.com/document-services/pricing/contact/sales
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See the Adobe Trust Center (https://www.adobe.com/trust.html) and the Adobe Acrobat Services Security Overview (https://www.adobe.com/content/dam/cc/en/security/pdfs/AdobeDocumentServices_SecurityOverview.pdf).
Ordering
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At this moment, an Enterprise Term License Agreement (ETLA) is the only way to purchase our APIs. Please fill out our contact us form and connect with our expert sales team to get a quote.
See additional information here: https://developer.adobe.com/document-services/pricing/
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No. The only way you can buy PDF Services API is via an Adobe Enterprise Term License Agreement (ETLA)
For more details, see our pricing page: https://developer.adobe.com/document-services/pricing/
Pricing
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Please contact our sales team for a quote at: https://developer.adobe.com/document-services/pricing/contact/sales.
For details and examples on how to calculate the document transactions required, please see: https://developer.adobe.com/document-services/docs/overview/pdf-services-api/dcserviceslicensing/.
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Volume pricing is available for annual usage exceeding 500,000 Document Transactions. See how document transactions are calculated here: https://developer.adobe.com/document-services/docs/overview/pdf-services-api/dcserviceslicensing/
For a quote, you can contact our sales team at: https://developer.adobe.com/document-services/pricing/contact/sales
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Volume pricing is available for annual usage exceeding 500,000 Document Transactions. See how document transactions are calculated here: https://developer.adobe.com/document-services/docs/overview/pdf-services-api/dcserviceslicensing/
For a quote, you can contact our sales team at: https://developer.adobe.com/document-services/pricing/contact/sales
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Volume pricing is available for annual usage exceeding 500,000 Document Transactions. See how document transactions are calculated here: https://developer.adobe.com/document-services/docs/overview/pdf-services-api/dcserviceslicensing/
For a quote, you can contact our sales team at: https://developer.adobe.com/document-services/pricing/contact/sales
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Volume pricing is available for annual usage exceeding 500,000 Document Transactions. See how document transactions are calculated here: https://developer.adobe.com/document-services/docs/overview/pdf-services-api/dcserviceslicensing/
For a quote, you can contact our sales team at: https://developer.adobe.com/document-services/pricing/contact/sales
Support
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Customers with an Adobe Enterprise Term License Agreement (ETLA) receive enterprise support and can submit support tickets via the Support Tab in the Admin Console: https://helpx.adobe.com/enterprise/using/support-and-expert-services.html